Last updated: May 24, 2026

At Llámate Creativa, the privacy of our visitors and customers is of the utmost importance to us. This document describes the types of personal information we collect and how we use it, especially in the context of our personalized and instant download products.

If you have questions about this policy or wish to exercise your rights, you may contact us at info@llamatecreativa.com.

1. Information We Collect

When a customer purchases a personalized product, they will be asked to provide certain information (depending on the product description) in order to properly customize the file before delivery within 24 hours. This information is used solely for design and delivery purposes and will not be shared with third parties.

For instant download products, customers are not required to provide any additional information beyond what is necessary to complete the purchase. The files are delivered automatically after payment confirmation.

2. Payment Gateways

Payments made in our store are processed by trusted third-party providers:

  • PayPal: handles payments via PayPal account or credit/debit cards linked to PayPal.
  • Izipay: handles payments via international credit and debit cards for customers anywhere in the world.

Llámate Creativa does not store or have access to your credit or debit card data. All payment information is processed directly by these platforms under their own security and privacy policies. We recommend reviewing the privacy policies of PayPal and Izipay for more information.

3. Log Files

Like many other websites, Llámate Creativa uses log files. The information in these files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and number of clicks. This information is used to analyze trends, administer the site, and gather demographic information. None of this data is linked to personally identifiable information.

4. Cookies and Tracking Technologies

We use cookies to store visitor preferences, record user-specific information about which pages users access or visit, and customize website content based on browser type or other information that the visitor sends via their browser.

We also use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users interact with the website. The information generated by the cookie about your use of the site (including your IP address) may be transmitted to and stored by Google on servers in the United States or other countries. This data is used solely for the purpose of evaluating website usage, compiling reports, and improving our services. You can learn more about how Google uses data collected through Analytics here: 

https://policies.google.com/technologies/partner-sites

If you wish to opt out of Google Analytics data collection, you can do so by installing the opt-out browser add-on available here: https://tools.google.com/dlpage/gaoptout

5. Data Retention

The personal data you provide us is retained only for as long as necessary to fulfill the purposes described in this policy (order delivery, post-sale support) and for the period required by applicable tax or legal regulations. Once that period has elapsed, your data will be securely deleted.

6. Your Rights

As the owner of your personal data, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, unless there is a legal obligation to retain it.
  • Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at info@llamatecreativa.com. We will respond to your request within 30 days.

7. Security of Your Information

The information we collect is treated with confidentiality and used solely for purposes related to the operation of our store. We do not sell, trade, or transfer your personal information to third parties, except to the payment providers mentioned in this policy, who are required to maintain the confidentiality of such information.

8. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the corresponding update date. We recommend reviewing this page periodically to stay informed.